Privacy Policy
At Travlo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Travlo app or website. By using Travlo, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information:
- Name, email address, phone number, and payment details when you create an account or make a booking.
- Profile information, such as travel preferences, interests, and saved itineraries.
1.2 Travel Preferences:
- Information about your preferred destinations, activities, trip budgets, and trip types to personalize your experience.
- Information about how you use Travlo, including pages visited, time spent, and device information (e.g., IP address, browser type).
1.3 Usage Data:
- Details about how you interact with the Travlo app and website, including:
- Pages visited.
- Features used.
- Time spent on various sections.
- Session durations.
- Device information, such as:
- IP address.
- Browser type and version.
- Operating system.
- Device identifiers, including mobile operating system and network information.
1.4 Cookies and Tracking Technologies:
- Cookies are small data files stored on your device. We use cookies to:
- Remember your preferences and login information.
- Deliver tailored recommendations and personalized content.
- Analyze website traffic, user behavior, and trends.
- Third-party services, such as analytics providers, may also place cookies on your device to support these purposes.
- Manage cookie preferences through your browser or refer to our Cookies Policy
1.5 Location Data:
- When you allow location access, we collect geolocation information to:
- Suggest nearby attractions and experiences.
- Provide personalized recommendations based on your location.
- You can disable location access in your device settings.
2. How We Use Your Information
2.1 Service Delivery:
- To provide, personalize, and improve our services, including tailored travel recommendations, itineraries, and planning features.
2.2 Booking and Payment:
- To process bookings and facilitate secure payments.
- Secure payment transactions.
- Sending booking confirmations and invoices.
2.3 Communication:
- To send service-related notifications, updates about bookings, and relevant promotional offers.
- To provide customer support and resolve issues.
2.4 Analytics and Improvement:
- To analyze user behavior, detect technical issues, and enhance the performance and usability of our services.
2.4 Legal Compliance:
- To comply with applicable legal obligations, enforce agreements, and protect Travlo’s rights and interests
3. Data Sharing and Disclosure
3.1 Third-Party Providers:
We share your information with trusted third-party providers to facilitate services, including:
- Payment processors for secure transactions.
- Travel partners such as hotels, airlines, and travel agencies to fulfill bookings.
- Technology providers for analytics, hosting, and communication tools
3.2 Marketing:
- We may share anonymized or aggregated data with partners for marketing purposes. This data will not identify you personally.
3.3 Legal Obligations:
- Your information may be disclosed to law enforcement or government agencies when required by law or to protect the rights and safety of Travlo and its users.
3.4 Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. You will be notified of such changes.
4. Data Security
4.1 Security Measures:
- We use encryption, firewalls, and secure servers to safeguard your personal information.
- Access to sensitive information is restricted to authorized personnel only.
4.2User Responsibility:
- Protect your account credentials and avoid sharing them with others.
- Use a strong password and update it regularly.
4.2 Limitations:
- While we implement stringent security measures, no system can guarantee complete security. Be cautious and report any suspicious activity.
5. Your Rights
5.1 Access and Update:
- You can access and update your personal data through your account settings or by contacting [email protected]
5.2 Deletion:
- Request data deletion by contacting our support team. Note that certain information may be retained for legal and operational purposes.
5.3 Opt-Out:
- Opt-out of marketing communications via account settings or by using the unsubscribe link in promotional emails.
5.4 Data Portability:
- Request a copy of your personal data in a structured, commonly used format for your use.
5.5 Consent Management:
- Manage your preferences for data collection and processing through your account settings.
6. Data Retention
- Personal information is retained for as long as necessary to provide services and fulfill legal obligations.
- Backup copies may be stored securely for recovery purposes.
7. Children’s Privacy
7.1 Age Restriction:
- Travlo is not designed for children under the age of 13. We do not knowingly collect their information without verifiable parental consent
7.2 Parental Contact:
- Parents can contact us at [email protected] to request the removal of their child’s data.
8. Policy Updates
8.1 Changes:
- Updates to this Privacy Policy will be communicated via email, notifications, or within the app.
8.2 Effective Date:
- Regularly review this policy for updates.
8.3 Effective Date:
- This policy is effective as of [Insert Date].
9. International Data Transfers
- Information collected from users may be transferred to, stored, and processed in countries other than your own. These locations may have data protection laws different from your jurisdiction. By using Travlo, you consent to such transfers.
- We implement measures to ensure that your data is protected according to applicable laws during international transfers.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
Thank you for trusting Travlo with your travel planning needs. Your privacy is important to us, and we are committed to protecting it.
